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Job Description
Agili-T helps organizations measure customer experiences. We provide the services and solutions needed to gather, analyze, disseminate and act upon customer feedback to drive improvement to customer satisfaction, loyalty, and elevate service, quality and business performance. We specialize in supporting organizations in the healthcare, retail and consumer, and business to business markets. Agili-T offers market research expertise, industry knowledge and a powerful enterprise feedback and analytics platform to help our customers listen to their stakeholders, gather real-time customer intelligence and act on what they learn.
Agili-T’s Customer Experience Measurement platform enables retailers to improve profitability by providing them with the capability to measure, manage and enhance the quality of their customers' experiences through point-of-experience deployments of Web, Interactive Voice Response (IVR) and SMS feedback technologies, combined with real-time, easy to understand management reporting. Agili-T’s technology platform is ideal for multi-location retailers and consumer-facing companies who want to gain a continuous view of operations as seen through the eyes of their most important asset: their customers.
Agili-T is looking to hire a Director of Marketing Research & Client Services to develop and lead our professional services team. The ideal candidate will have experience in all phases of research methodologies from design to analysis and reporting. He/She will possess a strong understanding of a broad range of market research methods, tools, analytics as well as an awareness of industry best practices in quantitative and qualitative research.
Key Responsibilities:
- Develop and maintain in-depth knowledge of research methodologies as it pertains to Agili-T’s business and products
- Manage multiple research projects
- Design of questionnaires
- Determine research, methodology development, data collection (online, telephone, paper, etc.) analyzing/interpreting data and writing reports
- Presentation of reports to various clients
- Responsible for all tasks associated with timely and cost effective completion of research projects
- Responsible for project management and related client service activities
- Pre-sales assistance and proposal writing
- Build and lead a highly functional client-oriented team
- Provide continuous product development input for Agili-T Customer Experience Management platform
Requirements:
- 8+ years consumer marketing research experience on either the client or supplier side
- Undergraduate, graduate or post-graduate degree (major in Psychology, Business or Statistics/Math preferred)
- Strong leadership capabilities with an entrepreneurial spirit
- Experience in conducting customer satisfaction / customer experience measurement research
- Excellent knowledge of basic and ideally advanced statistical analysis techniques (crosstabs, variance testing, multivariate analysis, conjoint analysis, Structural Equation Modeling, etc…)
- Extensive experience managing research projects from planning through client presentation
- Strong project management skills; ability to handle multiple projects from beginning to end
- Excellent verbal and written communication skills
- Strong presentation skills
- Knowledge of Microsoft Office Products (i.e. Word, Excel, PowerPoint, Outlook) required
- Knowledge of statistical applications such as SPSS an asset
- Bilingual (English and French)