Services

We are a full-service market research firm dedicated to employee and customer surveys with core specialization in the healthcare, retail and consumer, and business markets. We provide organizations with actionable information on the key metrics to drive improvement to customer satisfaction and loyalty, employee engagement, competitiveness, operational and financial performance. Our services span the entire survey research process from questionnaire development, feedback process design, sampling rules, analysis, management reporting and stakeholder communications. What’s more, our integrated survey solutions allow organizations to gather, analyze, share and act upon customer feedback information in a timely and continuous manner.

Our proven approach and methodology ensures:

• High response rates
• Survey questions that actually correlate to business results
• Statistically validated, reliable data
• Actionable, insightful reports with concrete recommendations

Healthcare

We are industry leaders in healthcare satisfaction and quality measurement. By combining our expertise with Androfact, our healthcare surveying platform, we help you gather key information and leverage that information for quality improvement. We have an established track record carrying out Patient Satisfaction surveys, Safety Culture evaluations and Employee Engagement assessments for healthcare organizations large and small.

Whether you are a hospital, a clinic, a continuing-care facility, a health agency, regional health board or managed-care organization, we understand your challenges and, more important, we know how to support your quality improvement goals. We believe our patient and employee surveys are the start to great improvements.

Retail & Consumer

In the Retail and Consumer sector, Agili-T offers clients the opportunity to gain continuous, real-time insight into customer experiences. Our Customer Experience Management solution provides retailers with a reliable management tool that allows for continuous measurement and reporting of store-level experience metrics through customer surveys. By combining web-based and Interactive Voice Response (IVR) data collection capabilities with our advanced analytics platform and proven approach, we are able to gather customer intelligence data and analyze it in real-time, allowing you to understand what is happing right down to a store-by-store level.

Business to Business

Agili-T has a proven track record of helping companies measure the strengths and depth of their customer, partner and employee relationships. Although many companies believe that they know how they are perceived by their customers, often the reality can be quite different. Agili-T can help you to find out what your customers really think to help you further develop your business and continue to meet the needs of all your customers. Through our comprehensive instruments and approach for measuring Customer Satisfaction & Loyalty, Net Promoter^® Score, Partner Satisfaction, Membership Satisfaction, Employee Engagement or by developing customized surveys specifically tailored to your needs, we give you the critical and timely data you need to strengthen your business relationships and improve bottom-line performance.