How We Can Help
- Measure and improve customer satisfaction & loyalty
- Save customers at-risk
- Increase revenue and profits
- Pinpoint areas for process improvement
- Streamline and reduce operational costs
Put Androfact B to B to Work for You
Want to know more about our how we can support your client & partner satisfaction measurement efforts with tailored professional services? Call us at
Do you have the vital information you need to make strategic decisions on how to manage your customers? Do you understand the friction points with your customers are where to start improving things? Do you know how you stack up against competitors in the eyes of your customers?
The average business loses between 10% and 30% of its customers each year (half over a 5 year period!), often without knowing which customers they have lost, when they were lost, why there were lost and how much sales and profit customer decay has cost them. Customer relationships are complex and continuously evolving. In order to deliver customer satisfaction and nurture loyalty, it’s important to know what your customers’ are thinking, what there expectations are, how you’re performing in meeting those expectations, and how your efforts to provide business value compares to your competition. But simply asking if customers are satisfied is no longer enough. A deep understanding of what customer’s value is critical to the success any organization and has been shown to be a significant driver of growth and profitability.
Operationalizing Customer Feedback
| LOYALTY |  |
Willingness to recommend, repurchase intent |
| BRAND | |
Perceptions on trust, integrity, reputation, competitiveness, corporate responsibility |
| EXPERIENCES | |
Account management, sales, services, products, ease of doing business, perceived value |
| OPERATIONAL METRICS |
|
Performance on specific operational metrics relating to transactions, delivery, implementation, business process |