Your employees should be your greatest asset – are they? If your employees feel dissatisfied or frustrated, it probably shows in the customer service they provide. And if your clients are having negative experiences with staff, low prices or good selection probably won’t be enough to keep them coming back. But how can you know what needs to be fixed if you don’t measure employee satisfaction and engagement on a regular basis?

Agili-T can establish a feedback program that helps managers understand the concerns, attitudes and motivations of employees, including commitment, communications, corporate culture and compensation. When performed on a regular basis, gauging employee satisfaction can identify key trends and patterns that may affect your organization’s overall performance.

Common Issues at the Root of Frontline Employee Dissatisfaction

Your employees are the face your customers and partners put on your organization. Here are a few of the key issues that can cause dissatisfaction, adversely affect their performance, and negatively impact customer experience:

• I don't have the right tools / system / policies to do my job
• I don't have the authority to resolve problems or create positive outcomes
• I don't get enough feedback / coaching / support
• I don't get enough training to do my job effectively
• I get mixed messages about what's important
• I feel left out of the big picture / I don't get enough respect

Any or all of these issues could be holding your organization back from providing service excellence. Agili-T will help you look deep inside your organization and examine all the factors that affect employee performance and loyalty. We develop custom research and employee surveys that measure employee performance and loyalty – from upper management to frontline staff. We also have a unique technology platform that allows us to accelerate survey design, distribution, data collection, analysis and reporting.