Do you look at quality issues from a patient perspective? Is your staff aware of issues that are most important to the people in their care? Are you gathering and sharing patient feedback in a way that effectively supports Quality Improvement?

How Patient Satisfaction Measurement Can Help Your Organization

Understanding patient perceptions of their healthcare experiences plays an important role in determining how to improve the quality of care. To improve service quality, organizations must focus on the way they operate and provide services to their patients. When operations are aligned with the needs and expectations of patients, resources are better managed helping to cut costs while improving efficiency and quality.

Every healthcare organization puts "patient focus" at the center of its mission. Patient feedback is an important way to ensure that you're succeeding in that goal and a way to bring about positive change and transformation that improves the delivery of care and organizational performance. Patient satisfaction measurement is a key part of any Continuous Quality Improvement (CQI) program. Gathering and measuring patient feedback in support of CQI should be comprehensive and continuous; otherwise the service picture is incomplete. Ongoing monitoring and patient feedback helps organizations recognize problems, deficits and gaps and provides the fundamental building blocks for improvements.

Agili-T’s patient satisfaction measurement approach evaluates the key dimensions of care from “accessibility” to “clinical outcome”. We offer patient satisfaction survey solutions across a variety of healthcare settings that allow organizations to better understand how to meet the fundamental needs of their patients. Agili-T offers patient satisfaction surveys for the following areas:

• Inpatient
• Outpatient
• Emergency Department
• Ambulatory Surgery
• Home Health
• Medical / Physician Practices
• Long Term Care / Assisted Living

We Have the Tools and Expertise to Help

We realize that surveying your patient population can be a daunting task. The metrics and methods used to collect data can directly affect participation rates and ultimately the reliability of the information. We work with customers to find the best possible survey methods for each unique situation. We provide advanced statistical analysis and actionable management reporting for your leadership team and front-line staff.

Our patient surveys offer numerous advantages that go beyond the standard questions asked by the survey. Patient satisfaction surveys may also include important questions that will help your organization meet accreditation requirements (CCHSA, JCAHO) as well as custom questions that are important issues for your organization. We also help clients communicate results and corresponding improvement plans to your internal and external stakeholders.