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Agili-T Health Solutions is pleased to announce that it has been selected by Accreditation Canada as certified vendor to conduct Positive Client Experience Surveys which are now a mandatory component for health care services accreditation.
Download a pdf of the Press Release.
Agili-T Health Solutions is pleased to announce that it has been awarded a contract by the Eastern Health authority (www.easternhealth.ca) of Newfoundland and Labrador to design and implement a comprehensive patient satisfaction program. Commencement of the project begins in October 2009 with full implementation expected for early 2010.
Agili-T Health Solutions pleased to announce that it has recently concluded a significant agreement with the Montérégie Regional Health Board in Quebec. The Montérégie Regional Health Board has selected Androfact™, Agili-T’s healthcare surveying system to be implemented throughout the entire region as the standardized platform for measuring and reporting on patient satisfaction. Download a pdf of the Press Release.
Agili-T Health Solutions is pleased to announce that it has been selected by the Health Quality Council of Alberta to conduct the provincial long term care family survey. The survey represents a comprehensive assessment of the quality of care provided to individuals living in a publically-funded Alberta nursing home. Approximately 12,000 family members of long term care residents are asked to provide their opinion about visiting the resident, their experience with staff at the facility, their opinion about the physical environment, the care their family member receives, the administration of the facility and their role in relation to the resident. The survey was officially launched in October 2007 and is nearing completion with results expected to be published on the HQCA web site in the coming months. Download a pdf of the Press Release.
Capital District Health Authority, the largest integrated academic health district in the Maritimes, has selected Agili-T to manage all its patient satisfaction surveying over the next 3 years. Capital Health which covers consists the Halifax Regional Municipality and western Hants County in Nova Scotia, provides core health services to nearly 400,000 people.
“We looked at survey options and vendors across Canada and selected Agili-T because they we arable to fit our needs” says Pauline MacDonald, Quality Consultant for Capital Health. “Agili-T offers us the opportunity to gather patient feedback cost effectively and efficiently. We can analyze results by facility and service, and prepare manager / director specific reports” say Mrs. MacDonald. “We also have comparator data because other Nova Scotia districts have adopted Agili-T’s approach and tools. We expect this will improve our patient feedback mechanism and enable us to better guide our quality improvement efforts.” Download a pdf of the Press Release.
Creating a safe environment for patients and staff has become an even higher priority than ever for healthcare organizations. Despite industry regulations and years of investments in clinical training, guidelines, information technology and process redesign organizational culture still remains a core issues. The challenge facing healthcare organization is how to create an organizational culture that focuses on patient safety. But before you can change organizational culture is must first be understood.
Agili-T has developed its new Patient Safety Culture solution to address the issues of organizations who are trying to gain insight and improve safety practices. The new solution includes a 48-tems survey instrument that in combination with our advanced surveying platform and our expert survey management services will help you gain insight into your organizations safety culture and make improvements. For more information read our Patient Safety Culture brochure.
Recently Canadian Healthcare Technologies, a leading publication in the field, featured an article on how published a feature article focusing on how Agili-T’s Androfact healthcare Surveying Solution helped the Centre Hospitalier de l’Université de Montréal (CHUM) gather customer satisfaction data. View the full article.
The Spring 2007 edition of Quality Focus, our healthcare customer research newsletter is now available. This edition contains articles about organizational strategies to improve work climate, approaches to measuring patient satisfaction, the launch of Androfact 5.0 and an update on new clients. Download a pdf of the newsletter.
Agili-T’s retail customer satisfaction surveying solution was recently profiled in Backbone magazine, one of Canada’s most respected business technology publication, in a case study on B.C. athletic footwear retailer. The article explores how Agili-T’s expertise and technology helped Frontrunners efficiently gather customer feedback and take action to improve customer satisfaction and competitiveness. Read the article.
Agili-T recently published on new case study featuring Metso Paper, part of global paper, minerals and automation giant Metso Corporation. The case study focuses on the positive impacts that implementing a customer feedback program had across the organization, above and beyond the original requirement of conforming to an ISO 9001:2000 requirement. Read the case study.
