Key Advantages

Unlike traditional market research firms, Agili-T combines technology, research and consulting to provide a totally new way of understanding your customers. Customer surveying for the purposes of operational improvement can indeed be practical and cost-effective in retail environments if new and innovative methods and technologies are adopted. Our Retail Customer Experience Monitoring Solutions has numerous advantages that are crucial for ensuring the success of your customer experience improvement initiatives:

• Validity: Sample sizes are large enough to be statistically valid at individual locations
• Continuous: Measure over a period of time vs. a narrow snapshot view
• Cost-effective: Cost-effective to capture and report data compared to traditional surveying approaches
• Speed: Data and analytics are near real-time
• Responsive: Alerts can route “incidents” and “complaints” for immediate resolution
• Benchmark: Continuously measure customer experience across multiple locations
• Actionable: Scorecard insights can be used by executives, regional management and at a store-level to align priorities
• Practical: Little to no disruption to workflow
• Root Cause Analysis: Pinpoint what exactly needs to improve and track performance over time