Top 10 Agili-T Technology Advantages

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More Effective

Move from surveying at a single point in time to consistent monitoring.
More Timely Delivery

Eliminate delays between data collection and results.
Consistent & Reliable

Standardizing ensures consistent results and facilitates benchmarking.
Actionable Information

Analytic tools and reports present data in formats that are meaningful and actionable.
Flexible & Customizable

Open-data architecture provides the flexibility.
Focused on Retail

Pre-developed surveys for key areas kick-start your survey project.
Cost-effective

Streamlines surveying and analysis, reducing cost compared to outsourcing or internal development.
Private & Secure

All data-handling stays within your organization, eliminating outside privacy and security issues.
Minimal IT Footprint

We host the technology. You access it over the web. That means no hardware, software or negotiating with IT.
Personalized Service

Our team knows how to leverage our technology advantage to deliver superior results.

Put the Agili-T Advantage to Work for You

Want to know more about our how we can support your Customer Satisfaction Measurement efforts? Call us at 877-904-2542 or e-mail us.

The cornerstone of Agili-T’s Retail Customer Experience Monitoring Solution is our web-based Enterprise Feedback Management platform. Our technology enables retailers with the capability to gather customer feedback from all its store-locations and touch points, analyze results in real-time and to share this insight across the organization. In conjunction with our logistical and market research services, we provide statistically accurate information and actionable results down to the store, department or sales associate/CSR that performs the service. Store-level customer experience data is captured via online, IVR surveys or even interactive kiosks.

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Reporting

We realize that your employees are nor statisticians. We offer easy-to-understand reporting allowing for quick understanding of retail consumer survey results and customer verbatim comments targeted for various levels of management. Drill-down capabilities allow you to zero in on specific areas within your store or chain. Benchmarking reports allow for store-by-store or department-by-department comparisons over time. Store Report Cards provides store managers with a monthly report on key indicators: year to date results, strengths/areas for improvement, customer comments and peer-level comparisons. Our reports can also be easily customized, providing the information you need for any specific area or management level in an organization.

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