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Agili-T agréée par Agrément Canada
Agili-T a obtenu l'agrément officiel pour effectuer des sondages sur l'expérience client positive pour le compte des organismes de soins de santé canadiens

Agili-T Solutions Santé est heureuse d'annoncer qu'elle a été sélectionnée par Agrément Canada comme vendeur agréé pour mener des Sondages sur l'expérience client positive qui sont désormais une composante obligatoire pour l'agrément des services de soins de santé..

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Agili-T mettra au point un plan d'évaluation de la satisfaction des patients pour Eastern Health
Agili-T concevra et mettra en œuvre un programme global d'évaluation de la satisfaction des patients pour le plus important office régional de la santé dans le Canada atlantique

Agili-T Solutions Santé est heureuse d'annoncer qu'elle a obtenu un contrat de Eastern Health (www.easternhealth.ca) de Terre-Neuve-et-Labrador pour concevoir et mettre en œuvre un programme global d'évaluation de la satisfaction des patients. L'entrée en vigueur du projet est fixée en octobre 2009, avec une mise en place progressive prévue au début de 2010.

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Montérégie Health Board Selects Androfact (contenu en anglais)
Androfact healthcare survey system to become cornerstone for patient satisfaction measurement and quality improvement strategy

Agili-T Health Solutions pleased to announce that it has recently concluded a significant agreement with the Montérégie Regional Health Board in Quebec. The Montérégie Regional Health Board has selected Androfact™, Agili-T’s healthcare surveying system to be implemented throughout the entire region as the standardized platform for measuring and reporting on patient satisfaction. Download a pdf of the Press Release.

Health Quality Council of Alberta Selects Agili-T to Measure Provincial Long Term Care Satisfaction (contenu en anglais)

Agili-T Health Solutions is pleased to announce that it has been selected by the Health Quality Council of Alberta to conduct the provincial long term care family survey. The survey represents a comprehensive assessment of the quality of care provided to individuals living in a publically-funded Alberta nursing home. Approximately 12,000 family members of long term care residents are asked to provide their opinion about visiting the resident, their experience with staff at the facility, their opinion about the physical environment, the care their family member receives, the administration of the facility and their role in relation to the resident. The survey was officially launched in October 2007 and is nearing completion with results expected to be published on the HQCA web site in the coming months. Download a pdf of the Press Release.

Capital Health Chooses Agili-T to Measure Patient Satisfaction (contenu en anglais)

Will manage in-patient and out-patient surveys for next 3 years

Capital District Health Authority, the largest integrated academic health district in the Maritimes, has selected Agili-T to manage all its patient satisfaction surveying over the next 3 years. Capital Health which covers consists the Halifax Regional Municipality and western Hants County in Nova Scotia, provides core health services to nearly 400,000 people.

“We looked at survey options and vendors across Canada and selected Agili-T because they we arable to fit our needs” says Pauline MacDonald, Quality Consultant for Capital Health. “Agili-T offers us the opportunity to gather patient feedback cost effectively and efficiently. We can analyze results by facility and service, and prepare manager / director specific reports” say Mrs. MacDonald. “We also have comparator data because other Nova Scotia districts have adopted Agili-T’s approach and tools. We expect this will improve our patient feedback mechanism and enable us to better guide our quality improvement efforts.” Download a pdf of the Press Release.

Agili-T Launches New Patient Safety Solution (contenu en anglais)

Creating a safe environment for patients and staff has become an even higher priority than ever for healthcare organizations. Despite industry regulations and years of investments in clinical training, guidelines, information technology and process redesign organizational culture still remains a core issues. The challenge facing healthcare organization is how to create an organizational culture that focuses on patient safety. But before you can change organizational culture is must first be understood.

Agili-T has developed its new Patient Safety Culture solution to address the issues of organizations who are trying to gain insight and improve safety practices. The new solution includes a 48-tems survey instrument that in combination with our advanced surveying platform and our expert survey management services will help you gain insight into your organizations safety culture and make improvements. For more information read our Patient Safety Culture brochure.

Agili-T Featured in Canadian Healthcare Technologies Magazine (contenu en anglais)

Recently Canadian Healthcare Technologies, a leading publication in the field, featured an article on how published a feature article focusing on how Agili-T’s Androfact healthcare Surveying Solution helped the Centre Hospitalier de l’Université de Montréal (CHUM) gather customer satisfaction data. View the full article.

New edition of Quality Focus, Agili-T’s Healthcare Newsletter Now Available (contenu en anglais)

The Spring 2007 edition of Quality Focus, our healthcare customer research newsletter is now available. This edition contains articles about organizational strategies to improve work climate, approaches to measuring patient satisfaction, the launch of Androfact 5.0 and an update on new clients. Download a pdf of the newsletter.

Agili-T Featured in Backbone Magazine (contenu en anglais)

Agili-T’s retail customer satisfaction surveying solution was recently profiled in Backbone magazine, one of Canada’s most respected business technology publication, in a case study on B.C. athletic footwear retailer. The article explores how Agili-T’s expertise and technology helped Frontrunners efficiently gather customer feedback and take action to improve customer satisfaction and competitiveness. Read the article.

Agili-T Publishes New Case Study on Improving Operational Effectiveness through Customer Feedback (contenu en anglais)

Agili-T recently published on new case study featuring Metso Paper, part of global paper, minerals and automation giant Metso Corporation. The case study focuses on the positive impacts that implementing a customer feedback program had across the organization, above and beyond the original requirement of conforming to an ISO 9001:2000 requirement. Read the case study.